Privacy Policy — Copia Print

This page is maintained by Copia Print to explain what personal information we collect when you use copiaprint.co.uk and how we use it. It applies to visitors, account holders and customers placing orders.

Information we collect

Account details you provide (name, email, business name, delivery address, phone).
Order details (products, artwork files you upload, order history, invoices).
Payment details are collected and processed by our payment provider; we do not store full card numbers.
Basic technical information (device, browser, IP address) needed to run the site securely.

How we use it

To fulfil your orders and communicate about them.
To provide customer support and respond to enquiries.
To improve the service, prevent fraud and meet our legal obligations.
To send you transactional emails (order updates). Marketing emails are only sent if you opt in.

Who we share it with

We share the minimum information needed with the production partners printing your order, our payment processor, our hosting and email providers, and delivery carriers. We do not sell your personal information.

Optional Google Customer Reviews

After a confirmed payment, our order confirmation page asks whether you would like to review your purchase with Google. Nothing is sent to Google unless you say yes. If you say yes, we send Google your order reference, email address, delivery country and expected delivery date so Google can email you one short survey after your order arrives. Saying no changes nothing about your order, and taking part never subscribes you to Copia marketing.

Google processes that information under its Privacy Policy. We do not share artwork, payment card details or your full delivery address for this survey.

How long we keep it

Account and order records are retained for as long as your account is active and for a reasonable period afterwards to meet accounting and tax obligations.

Your rights

Under UK GDPR you can request access to, correction or deletion of your personal information, and object to certain processing. Email privacy@boultondigital.uk to exercise any of these rights.

If you have an account, you can do this yourself at any time: go to Settings and use Download my data to get a copy of everything we hold about you in a portable file, or Request account deletion to ask us to erase it. Deletion requests are actioned within 30 days; records we are legally required to keep for tax purposes are anonymised rather than removed.

Cookies

We use a small number of essential, analytics and advertising/measurement cookies and technologies. See our Cookies Policy for details.

Contact

Data controller: Copia Print. Email privacy@boultondigital.uk.